Refund Policy

1. Overview

G2Listing Inc. delivers custom digital work. Because services are personalized, refunds are handled according to order status and how much work has been completed. This Policy supplements our Terms & Conditions.

2. Full Refund Eligibility

You may request a full refund if:

• Payment was received but work has not started (typically status Received or awaiting verification with no writer assignment), or
• We cancel the order before delivery for reasons outside your control (e.g., we cannot fulfill the brief), or
• Duplicate payment was made in error and verified by our team

3. Partial Refunds

If work has begun but is not complete, we may offer a partial refund proportional to unfinished units, less a reasonable processing fee where payment-network costs apply. Examples:

• 10 responses ordered, 4 completed and approved → refund considered for remaining 6
• Scope reduced by mutual agreement mid-project → unused portion may be refunded or credited

4. Non-Refundable Situations

• Orders marked Completed or Delivered where the brief was fulfilled and reasonable revisions were offered
• Change of mind after substantial work has been delivered and accepted
• Delays caused by missing client materials, late feedback, or third-party platform issues
• Violation of our Terms, fraudulent payments, or chargebacks initiated without contacting support first
• Coupon discounts — refunds are calculated on the amount actually paid

5. Revisions Before Refunds

If you are unsatisfied with delivered work that matches the original brief, please submit a revision request via your tracking dashboard. We prioritize making the work right. Refund requests after delivery are evaluated only after revision options have been reasonably exhausted.

6. How to Request a Refund

1. Open your order using the Tracking Number on the Track Order page, or
2. Email hello@g2listing.com with your Tracking Number, reason, and preferred resolution

We aim to acknowledge refund requests within 2 business days and resolve them within 7 business days after review.

7. Refund Method & Timing

Approved refunds are returned via the original payment method when possible:

• Crypto: returned to a wallet address you provide (network fees may reduce the net amount)
• Payoneer: returned to the sending Payoneer account
• Upwork: processed according to Upwork’s dispute / refund procedures for the contract or milestone

Processing times vary by network and provider (typically 3–14 business days after approval).

8. Chargebacks

Please contact us before filing a dispute with your payment provider. Unwarranted chargebacks may result in order cancellation, suspension of future service, and recovery of fees. We will provide evidence of delivery and communications as needed.

9. Credits

In some cases we may offer store credit instead of a cash refund, usable on future orders. Credits are non-transferable and may expire if stated at issuance.

10. Policy Changes

We may update this Refund Policy periodically. The version in effect at the time of your order generally governs that order, unless a change is required by law.

11. Contact

Billing and refund questions: hello@g2listing.com · Contact form